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Crisis Intervention

Mobile Crisis Intervention Services

Mobile Crisis Intervention Services is a mobile crisis intervention service for children experiencing behavioral health or psychiatric emergencies. Provides in-person mobile response to the child’s home, school or location preferred by the family, or in rare situations, through a telephonic intervention.


Mobile Crisis Intervention Service – Statewide Contact Center

The Statewide Call Center receives calls, provides triage, collects relevant information from the caller to determine what is needed, and links the caller to the information or services including Mobile Crisis response when needed. The Statewide Call Center operates 24 hours per day, 365 days per year.


Urgent Crisis Center

Provides a full crisis assessment in a safe location for youth experiencing a behavioral health crisis (mental health and/or substance use crisis). UCCs:

  1. Serve youth and young adults ages 0-18 (or up to age 21 if they are in DCF care or still in high school) experiencing a behavioral health crisis via walk-in or police or ambulance drop off;
  2. Triage youth based on risk and needs;
  3. Provide de-escalation and crisis stabilization;
  4. Offer a thorough assessment to determine appropriate care;
  5. Develop a crisis safety plan collaboratively with the family and any current treater(s); and
  6. Coordinate care for youth/young adults and families to receive the appropriate care and type of services to meet their needs.

Urgent Crisis Center – Emergency Department

Provides a full crisis assessment in a safe location for youth experiencing a behavioral health crisis (mental health and/or substance use crisis). Services provided to youth ages 0-15 and may use Pediatric Crisis Intervention Unit (PCIU) for youth/young adults with developmental disabilities or mitigating factors. Youth/young adults ages 16-18 (or up to age 21 if they are in DCF care or still in high school) will receive services at Yale New Haven Hospital ED Adult Crisis Intervention Unit.


Sub-Acute Crisis Stabilization

Serves youth/young adults experiencing behavioral health crises and is responsible for de-escalating and stabilizing the youth/young adult, completing a comprehensive diagnostic assessment, developing a treatment plan, providing individual, group and family treatment, providing ongoing observation and stabilization, collaborating with caregivers, schools, primary care physicians and other pertinent treater(s) on a discharge plan, and referring to ongoing care.


To find the best service match for a child’s needs, use the AIM Tool.